RETURNS,REFUNDS, CANCELLATIONS AND DAMAGED GOODS
RETURNS AND REFUNDS
Our
policy is to take anything back that you are not satisfied within 7
days of delivery and a full refund of the returned item will be made providing the following
conditions are met:
A/ The cost of returning the product(s) will
be the responsibility of the customer. In the case of larger items or
products that require specific treatment we reserve the right to
nominate a specialist transport company to reduce the risk of damage
due to poor handling.This cost will be passed on to the client and will
also be charged each time the client accepts a returns collection date
but fails to meet that collection appointment.
B/ The goods must be adequately packed including all original packing to prevent damage in transit.
C/
Goods must be received by us in their original condition, unused,
undamaged and with the original packing intact for us to be able to
offer a refund or replacement.
D/The returns and refunds policy does
not apply to products that have been specially requested or made to
order to particular requirements. Trade orders or large volume orders
will also be excluded from standard returns policy, the customer will
be made aware of this when the order is accepted.
E/ The refund is for the cost of the item only and does not include the initial delivery charge.
DAMAGED GOODS
If
goods are delivered in a damaged condition this must be reported within
48 hours of the delivery in order for us to replace your product(s)
free of charge. Failure to do so will disqualify you against a free replacement. Please check packaging carefully when receiving a
delivery and make note of any damage. When signing for a delivery
please report and sign for any damage to packaging when accepting your
delivery.This will help us to claim against the delivery company.
All
returns to be sent to; Snowhome, 42 Gillygate, York, YO31 7EQ. To be
received Mon - Sat, 10am -5pm. Telephone 01904 671155 for further
information.
CANCELING AN ORDER
After placing your order
there is a short period of time where you have the ability to cancel
items free of charge - usually before the order is sent to the
manufacturers (made to order) or shipped (stock items). Please make all
cancelletions by phone to 01904 671155 or e-mail to
shop@snow-home.co.uk. Once the order has progressed beyond this point a
cancellation charge will apply. This charge shall not exceed 10% of the
item cost .If it is not possible to prevent your order from being
dispatched you can return the product in line with our returns policy.
We
reserve the right to cancel items ordered or an entire order for any
reason whatsoever and will refund the full price paid for each
canceled item. In such circumstances we will endeavor to contact you
without delay to explain why a cancellation was necessary.
For
orders where products are specially requested by the customer no cancellation facility is
available. Trade or large volume orders may also be excluded from
cancellation but the purchaser will be made aware of this prior to the
order being accepted. |
