SHIPPING & RETURNS
We use Stripe which is a safe and secure portal to buy online.
You can use your debit or credit card to make a one-off secure payment.
If you would rather proceed with a transaction in person or have any questions please ring us at the studio on +44 (0)1904 671155 to place your order and make payment via debit or credit card via a secure payment link.
We aim to dispatch all orders within 48 hours of being received. We dispatch orders on weekdays only.
Please make sure the shipping address is correct. To avoid delays in receiving your order we recommend having your item shipped to a daytime or work address.
If delivery has been attempted while you were out you should receive a card with detailed instructions of how to obtain your parcel from either Royal Mail or the courier. You will have a period from date of attempted delivery to rearrange delivery – after this date your items will automatically be returned to us. If the item is returned in this way we will contact you and will need to charge for re-posting the item to you.
If an item has not been received please check that a card hasn’t been left or that the item hasn’t been left in a safe place or with a neighbour.
All orders are either shipped using UK Royal Mail 1st class (allow 2-3 working days for delivery in the UK) or an alternative courier service such as MyHermes. The chosen shipping method is based on the order value, weight of the order and where it’s going to, but we are always careful to select the most cost effective and efficient service for our customers.
If you require your order more urgently please get in touch by phone or email in advance of placing the order
We ship worldwide and use Royal Mail Airmail for overseas postage.
Please note this is not a trackable service.
Prices vary depending on weight and country and applied at checkout.
Deliveries within Europe usually take 3-7 working days. Delivery will depend upon your countries postal service.
Deliveries outside Europe usually take 5-10 days to arrive. Delivery will depend upon your countries postal service. You may be charged a fee by your local customs office.
If it’s not what you expected, you got the wrong thing or changed your mind – we understand. Contact us via email as soon as you can detailing the item you’re returning and why and we’ll get in touch. The item must be returned unused, “as new” and in a saleable condition within 14 days of the date received to receive a full refund. Postage will not be refunded in this case. We recommend that you obtain proof of postage and additional insurance/tracked delivery where necessary as we cannot refund items which are lost of damaged in transit.
In the unlikely event that your purchase is not to your satisfaction or there is a problem in some way with the item please email or ring us to arrange a refund or exchange.
All returns must be made within 14 days of receipt of delivery. If the item is faulty, wrong or damaged upon delivery you will receive a refund of the return postage.
We recommend that you keep proof of the return postage.
We will process your refund or replacement as soon as possible after receiving the goods back to our studio.